Terms & Conditions

Our Privacy Policy

This privacy policy sets out how Pocket Pieces uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pocket Pieces may change this policy from time to time. Any changes to this policy will be published on our website, on this page.

How we collect your information

We may collect your personal information through the following ways:

  • When you register or use www.pocketpieces.co.uk (‘Our Website’)
  • When you register at one of our Pocket Pieces events
  • When you contact Pocket Pieces by email or direct message on one of our social channels
  • When you enter any prize draws or competitions run by Pocket Pieces
  • When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)
  • When completing any forms for transactional, employment or other purposes

When submitting your email address for our newsletter signup, we may collect, and keep a record of, the following personal information:

  • Name
  • Email address

In addition to personal details listed above, Pocket Pieces may also collect the following information:

  • Details of transactions you make with us (via the website, phone, Instagram, email or at an event)
  • Details of when you contact Pocket Pieces by email, post, telephone or direct message via one of our social channels.

What we do with the information we gather

We treat all your personal information as private and confidential, although we reserve the right to disclose this information in certain circumstances, as set out below.

We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation.

We require this information to understand your needs and provide you with a better service for the reasons listed below:

  • Process any orders that you make via Our Website, phone, Instagram, email or at one of our events
  • Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions)
  • With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services including special offers, discounts, promotions, events, competitions and so on offered by Pocket Pieces, as well as recommending those which we feel will be of particular interest to you.
  • Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes)
  • Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
  • The Services on our Website are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
  • As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in
    applicable law) personal information of individuals under 16 years of age.

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. In circumstances where you contact us by telephone, calls may also be monitored without your consent for the following circumstances:

  • to provide evidence of a business transaction;
  • to prevent or detect a crime;
  • to investigate the unauthorised use of a telecom system;
  • to ensure that a business complies with regulatory procedures;
  • to see that quality standards or targets are being met;
  • in the interests of national security; and to secure the effective operation of the telecom system.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you choose to exercise this right, then any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Controlling your personal information

By entering your information on our website, you are agreeing to the collection or use of your personal information for direct marketing purposes. You can update your personal information by contacting us directly at pocketpiecesstore@gmail.com with your updated details.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us, then there are a number of ways you can unsubscribe:

  • You can click the “unsubscribe” link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication.
  • Alternatively, you can also email us directly at pocketpiecesstore@gmail.com and we will unsubscribe you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online as below:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Please be assured that we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

In exceptional circumstances, Pocket Pieces may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us: pocketpiecesstore@gmail.com. We will promptly correct any information found to be incorrect.

Thank you for your cooperation!

Cookies

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies,
pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account,
including device information, browser information, information about your network connection, your IP address and other information
regarding your interaction with the Services.

Like many websites, we use Cookies on our Website. For specific information about the Cookies that we use related to powering our store with Shopify, see here. We use Cookies to power and improve our Website and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).

We may also permit third parties and services providers to use Cookies on our Website to better tailor the services, products and advertising on our Website and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on
our behalf, such as:

  • Companies who support our Website and Services, including Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process
    your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract
    with you.
  • When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  • Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

Your Information

How we protect your information

We treat all your personal information as private and confidential, although we reserve the right to disclose this information in certain circumstances, as set out below. We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who
have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any
information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third
parties.

We require the information we collect to understand your needs and provide you with a better service for the reasons listed below:

  • Process any orders that you make via Our Website, phone, Instagram, email or at one of our events
  • Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions)
  • With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services including special offers, discounts, promotions, events, competitions and so on offered by Pocket Pieces, as well as recommending those which we feel will be of particular interest to you.
  • Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes)
  • Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. In circumstances where you contact us by telephone, calls may also be monitored without your consent for the following circumstances:

  • to provide evidence of a business transaction;
  • to prevent or detect a crime;
  • to investigate the unauthorised use of a telecom system;
  • to ensure that a business complies with regulatory procedures;
  • to see that quality standards or targets are being met;
  • in the interests of national security; and to secure the effective operation of the telecom system.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you choose to exercise this right, then any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • You may have a right to request that we delete personal information we maintain about you.
  • You may have a right to request that we correct inaccurate personal information we maintain about you.
  • You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.